DIANE MATHIAS FINE ART

How To Order

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Ordering and postage Information.

How To Order

If you wish to place an order, you are welcome to choose between three methods of payment, as follows,:
 
1. PAYPAL
You can use Paypal for secure online transactions.  Each Item for sale will have a buy now button and if you are not already a Paypal user you will be taken through a short process to enable you to buy online. 
Please  pay for your post and packaging, using the paypal button at the bottom of this page, for the postal service that meet your requirements.
 
2. TELEPHONE
You can now phone in during studio opening hours to make a purchase with your credit or debit card.  A receipt of the transaction will be sent included in your order or if you wish to send the parcel as a present, I shall send it to your home address seperately.  I shall require a telephone number from you, but do not write down any other numbers so no credit card details are kept on file.
 
3. CHEQUE or POSTAL ORDER
You can also purchase my work by sending a UK bank cheque or UK postal order by post, and in this case it is best if you telephone or send an e-mail to me first first.  With your order, please include the address that you wish your order to be sent to including the postal code and also a contact telephone number.  Cheques need to be cleared before items are sent, which takes up to four working days.  Please remember to add the correct amount to cover the post and packing costs.  See below for details.

 

Post and packing costs are as follows:

Framed paintings and prints -

Option 1:

£15.00 (this will include insurance cover to the value of the painting) This usually takes 5 working days. 

 

Option 2:
 
£20.00 Special delivery (delivered by 1pm on the next working day, and insured to the value of your purchase)
 

Option 3:
 
Unframed Prints:
£7.50 to include 1st class postage, insurance and packaging

Postage is free on purcase of the greetings cards and the Journey booklets.
 
Outside the UK
For oversees postage, please contact me by telephone on +44559 371608 or email diane@dianemathias.com 
Thankyou

Returns

My aim is for complete customer satisfaction. If you are not completely happy with your purchase, I would like to hear about it. Let me know if something is wrong and I will do what I can to make it right.